Durham Tees Disabled Facilities

Facilities for Those with Special Needs

An Ambulift is available on request, for assistance with boarding and alighting from the aircraft. Call the information desk in advance to arrange for this.

The information desk has a hard of hearing induction loop fitted for passengers with hearing aids.

Disabled Parking

Reserved parking is available for disabled badge holders. All disabled parking is within 100m of the terminal entrance.

Toilets

There are unisex disabled toilets in the departure lounge and baggage reclaim hall. There are also disabled toilets next to gates 1&2, and gates 3&4. Disabled toilet facilities can also be found inside the male and female toilets on the main terminal concourse.

Advice

To ensure maximum assistance make sure you contact your airline directly or through your travel agent to advise them if you have trouble with walking, need wheelchair assistance or have any special dietary requirements. This will enable any special arrangements, at the airport or during the flight, to be made.

Tips for Disabled Air Passengers

You should compare the arrangements offered by different airlines before making your booking and be sure to check whether the cost of any special assistance is included in the price of your ticket.

Inform your airline of your particular needs in good time and check the policy of your airline if you wish to remain in your own wheelchair to the aircraft door rather than transfer to an airline wheelchair at check-in.

Remember that there are often long walking distances within airports and that this may cause you to require assistance. Pre-arranging any necessary assistance will ensure that it's available and that no time is lost in waiting for it to be arranged once you arrive at the airport.

For comprehensive information about disabled air travel visit Flying with Disability.