Durham Tees Valley Disabled Facilities

Facilities for Those requiring Special Assistance

Durham Tees Valley has made every effort to ensure the Airport is as easily accessible as possible for those that require special assistance. Below are just a few ways in which they have improved their facilities;

Disabled Parking

Reserved parking is available for disabled badge holders. All spaces are located in the front row of the carpark, nearest to the airport entrance to make the short journey to the terminal as stress free as possible.

Toilets

There are unisex disabled toilets in the departure lounge and baggage reclaim hall. There are also disabled toilets next to gates 1&2, and gates 3&4. Disabled toilet facilities can also be found inside the male and female toilets on the main terminal concourse.

Ambulift

An Ambulift is available on request, for assistance with boarding and departing the aircraft.

Induction Loops

The information desk has a hard of hearing induction loop fitted for passengers with hearing aids.

Walking Distance Information

It may be useful to know the following walking distances within the airport so you can plan ahead and arrange assistance at the airport if required.

Walking Distances through the Airport

  • Car Park to Check in: 52 metres
  • Check in to Toilets: 31 metres
  • Check in to Security: 41 metres
  • Security to furthest Departure gate: 107 metres
  • Security to Toilets: 36 metres
  • Aircraft Stands to Baggage Reclaim: 51 metres
  • Baggage reclaim to Car Park: 137 meters

Advice

To ensure maximum assistance, make sure you contact your airline or travel agent to advise them if you have trouble with walking, need wheelchair assistance or have any special dietary requirements. This will enable any special arrangements, at the airport or during the flight, to be made. If you are unable to request the required assistance at the time of your booking, be sure to call +44 (0)132 533 28118 and your operator will be happy to help.

Tips for Disabled Air Passengers

You should compare the arrangements offered by different airlines before making your booking and be sure to check whether the cost of any special assistance is included in the price of your ticket.

Inform your airline of your particular needs in good time and check the policy of your airline if you wish to remain in your own wheelchair up until you board rather than transfer to an airline wheelchair at check-in.