Teesside Special Assistance

Facilities for Those requiring Special Assistance

Teesside Airport has made every effort to ensure the airport is as easily accessible as possible for those that require special assistance. Below are just a few ways in which they have improved their facilities:

  • Disabled Parking: Reserved parking is available for disabled badge holders. All spaces are located in the front row of the car park, nearest to the airport entrance to make the short journey to the terminal as stress-free as possible.
  • Toilets: There are unisex disabled toilets in the departure lounge and baggage reclaim hall. There are also disabled toilets next to gates 1&2, and gates 3&4. Disabled toilet facilities can also be found inside the male and female toilets on the main terminal concourse.
  • Ambulift: An Ambulift is available on request, for assistance with boarding and departing the aircraft.
  • Induction Loops: The information desk has a hard of hearing induction loop fitted for passengers with hearing aids.
  • Assistance dogs: They are allowed at the airport but you do have to make sure you pre-book this with your airline first. You would also need to make sure the destination airport is happy for you to bring assistance dogs.
a wheelchair

Walking Distance Information

It may be useful to know the following walking distances within the airport so you can plan ahead and arrange assistance at the airport if required.

  • Car Park to Check in: 52 metres
  • Terminal to Check-In: 24 metres
  • Check in to Security: 41 metres
  • Security to furthest Departure gate: 66 metres
  • Aircraft Stands to Baggage Reclaim: 51 metres
  • Baggage reclaim to Car Park: 137 meters

Teesside Special Assistance Advice

To ensure maximum assistance, make sure you contact your airline or travel agent to advise them if you have trouble with walking, need wheelchair assistance or have any special dietary requirements. This will enable any special arrangements, at the airport or during the flight, to be made. If you are unable to request the required assistance at the time of your booking, be sure to call 01325 331008 and your operator will be happy to help.

Tips for Disabled Air Passengers

Compare before you book

You should compare the arrangements offered by different airlines before making your booking and be sure to check whether the cost of any special assistance is included in the price of your ticket.

Tell your airline

Inform your airline of your particular needs in good time and check the policy of your airline if you wish to remain in your own wheelchair to the aircraft door rather than transfer to an airline wheelchair at check-in.

Teesside International Special Assistance - wheelchair
Check Teesside's Security

This is an important step if you're taking medication, assistance animals or aids with you through the airport. If you have any doubts about what you can and cannot take through security, feel free to call up a customer adviser or contact the airport on social media.

Plan your route into Teesside

Plan your route to the airport is paramount. This can be simple things like checking you get into the right carriage on the train to be assisted off. Alternatively, it could be about planning a road route with "pit stops" on the way if you needed to take a break.

Plan getting around the airport

Remember that there are often long walking distances within airports and that this may cause you to require assistance. Pre-arranging any necessary assistance will ensure that it's available and that no time is lost in waiting for it to be arranged once you arrive at the airport.

Articles you may find interesting on special assistance in airports

Airport Parking Shop work hard to continually raise awareness of the difficulties faced when travelling for disabled passengers. Here are a few of their articles you may find to be interesting and helpful resources;

Using airports with Sensory Impairments | Mental Health and Me: Travelling with a mental illness | Flying with Diabetes | Dementia Friendly Airports | Airports and Autism